Shipping Information
At Platinum Elephant, we are committed to providing a fast, reliable, and professional shipping experience for both retail and wholesale customers. Every order is handled with care to ensure it arrives safely, on time, and in excellent condition.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- During peak seasons (holidays or promotional sales), processing times may be slightly extended
- Every order undergoes a quality check before shipment to ensure product standards are met
Domestic Shipping (United States)
We offer multiple shipping options across the United States:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
All domestic orders include a tracking number, allowing customers to monitor their shipment in real time. Shipping insurance may be included for high-value orders to protect against loss or damage during transit.
International Shipping
Platinum Elephant ships to select international destinations using trusted global carriers.
- Estimated delivery time: 7–21 business days
- Delivery times may vary due to customs processing or local carrier delays
- Customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in product or shipping costs
- All international orders are fully trackable, and tracking details are provided once the order is shipped
Shipping Costs
Shipping fees are calculated based on:
- Order weight and dimensions
- Destination
- Selected shipping method
Shipping costs are displayed at checkout before payment confirmation. For wholesale orders, shipping rates may be customized based on order volume, frequency, and logistics requirements. Occasionally, free shipping promotions may be offered for eligible orders.
Order Tracking & Notifications
- Once your order has shipped, you will receive a shipping confirmation email with tracking information
- Customers can track their orders directly through the carrier’s tracking system
- Wholesale clients may receive additional logistics updates and support from account managers
Packaging & Handling
All products are carefully packaged to ensure safe delivery:
- Protective wrapping and secure sealing
- Reinforced shipping boxes
- Careful handling for delicate or high-value items
Wholesale shipments are organized for efficient storage and distribution handling.
Lost, Damaged, or Incorrect Shipments
If your order is lost, damaged, or incorrect, please contact us within 7 days of delivery. Our team will coordinate with the carrier to resolve the issue and provide a replacement or refund when applicable. Wholesale claims are handled on a case-by-case basis with proper documentation.
Wholesale Shipping Options
For wholesale partners, we offer flexible logistics solutions:
- Bulk freight shipping for large orders
- Palletized shipments for warehouse delivery
- Priority express shipping for urgent restocks
We also provide packing lists, invoices, and tracking documentation for smooth inventory management.
Insurance & Liability
Most shipments are covered by shipping insurance based on declared value. In the rare case of loss or damage, we will assist in filing claims and arranging replacements or refunds where applicable.
Customer Support
Our support team is available to assist with all shipping-related questions, including tracking, delivery timelines, and logistics support.
For assistance, please contact: support@platinumelephant.com
Our Commitment
At Platinum Elephant, we are dedicated to delivering a transparent, efficient, and dependable shipping experience. From order processing to final delivery, every step is designed to ensure that our customers and wholesale partners receive their products safely, quickly, and reliably.